{"id":166,"date":"2015-07-15T22:06:05","date_gmt":"2015-07-15T22:06:05","guid":{"rendered":"http:\/\/balconistasa.com\/?p=166"},"modified":"2015-07-15T22:06:05","modified_gmt":"2015-07-15T22:06:05","slug":"as-frases-proibidas-no-atendimento-ao-cliente","status":"publish","type":"post","link":"https:\/\/balconistasa.com\/?p=166","title":{"rendered":"Frases proibidas no balc\u00e3o"},"content":{"rendered":"<p>Quando o assunto \u00e9 atendimento ao consumidor, a autocr\u00edtica \u00e9 fundamental para se adaptar aos contextos. \u00c0s vezes, os problemas n\u00e3o s\u00e3o t\u00e3o simples quanto parecem e \u00e9 capaz at\u00e9 de existir dois pesos para duas medidas. Se n\u00e3o quiser dar bola fora, fique atento ao usar essas frases:<\/p>\n<h4><strong><br \/>\nO cliente tem sempre raz\u00e3o<\/strong><\/h4>\n<p>Ele n\u00e3o precisa saber disso, mas voc\u00ea sim. Pode acontecer de o cliente estar errado e cabe ao balconista lidar com esse tipo de situa\u00e7\u00e3o. Mais que fazer a vontade dos consumidores em toda e qualquer situa\u00e7\u00e3o, \u00e9 necess\u00e1rio respeitar os pr\u00f3prios processos e custos operacionais, al\u00e9m da lei vigente. Saiba as regras do neg\u00f3cio claramente e as respeite da mesma maneira que respeita os clientes. Antes de abrir uma exce\u00e7\u00e3o, pense em todas as estrat\u00e9gias e possibilidades.<\/p>\n<p><a href=\"https:\/\/balconistasa.com\/wp-content\/uploads\/2015\/07\/shutterstock_208422298.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-167\" src=\"https:\/\/balconistasa.com\/wp-content\/uploads\/2021\/08\/shutterstock_208422298-300x201.jpg\" alt=\"shutterstock_208422298\" width=\"800\" height=\"536\" \/><\/a><\/p>\n<h4><strong>N\u00e3o \u00e9 nada demais<\/strong><\/h4>\n<p>O problema pode parecer pequeno para voc\u00ea, mas para o cliente pode ser o fim do mundo. Se entre todas as op\u00e7\u00f5es dispon\u00edveis ele escolheu confiar a voc\u00ea o dinheiro e a busca por uma solu\u00e7\u00e3o, o m\u00ednimo que se espera de volta \u00e9 muita dedica\u00e7\u00e3o para resolver a situa\u00e7\u00e3o. Pode ser que o cliente n\u00e3o fique completamente feliz com o resultado, mas ele precisa sentir, ao menos, que voc\u00ea est\u00e1 encarando com seriedade e, principalmente, tentando ajudar.<\/p>\n<h4><strong>N\u00e3o \u00e9 minha culpa<\/strong><\/h4>\n<p>Mencionar um culpado que n\u00e3o seja voc\u00ea pode ser um tiro no pr\u00f3prio p\u00e9. Ainda que o erro seja claramente do cliente, a \u00faltima coisa que se deve fazer \u00e9 perder tempo na defensiva. Ou\u00e7a o que ele tem a dizer at\u00e9 o final, depois, em um ato de empatia, lamente o ocorrido e proponha solu\u00e7\u00f5es.\u00a0 Em qualquer situa\u00e7\u00e3o que envolva um consumidor, deix\u00e1-lo sem resposta \u00e9 a pior op\u00e7\u00e3o.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Saber o que n\u00e3o dizer \u00e9 t\u00e3o importante quanto saber o que falar<\/p>\n","protected":false},"author":1,"featured_media":1832,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[54,78],"class_list":["post-166","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-negocios","tag-negocios","tag-vendas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frases proibidas no balc\u00e3o - Balconista<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/balconistasa.com\/?p=166\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frases proibidas no balc\u00e3o - 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