{"id":400,"date":"2015-08-26T16:48:25","date_gmt":"2015-08-26T16:48:25","guid":{"rendered":"http:\/\/balconistasa.com\/?p=400"},"modified":"2015-08-26T16:48:25","modified_gmt":"2015-08-26T16:48:25","slug":"a-peca-voltou-e-agora","status":"publish","type":"post","link":"https:\/\/balconistasa.com\/?p=400","title":{"rendered":"A pe\u00e7a voltou, e agora?"},"content":{"rendered":"<p>Comprar um produto e ter plena certeza de que ele est\u00e1 em perfeitas condi\u00e7\u00f5es \u00e9 um direito b\u00e1sico de todo cliente. Seja ele um mec\u00e2nico, um transportador ou o consumidor final, a garantia de qualidade da autope\u00e7a \u00e9 o ponto de partida para toda negocia\u00e7\u00e3o. Essa garantia, \u00e9 claro, \u00e9 de responsabilidade do fabricante, que assegura ao consumidor que aquele produto funciona perfeitamente, desde que as condi\u00e7\u00f5es indicadas de aplica\u00e7\u00e3o sejam rigorosamente seguidas.<\/p>\n<p>Por isso, \u00e9 preciso tomar muitos cuidados para respeitar esses direitos e seguir alguns procedimentos que garantam que os defeitos apresentados pelos clientes, no momento da devolu\u00e7\u00e3o de uma pe\u00e7a, sejam, de fato, de fabrica\u00e7\u00e3o. Conhe\u00e7a alguns detalhes sobre os direitos e deveres do consumidor:<\/p>\n<p><a href=\"https:\/\/balconistasa.com\/wp-content\/uploads\/2021\/08\/shutterstock_123947116.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-407\" src=\"https:\/\/balconistasa.com\/wp-content\/uploads\/2021\/08\/shutterstock_123947116.jpg\" alt=\"shutterstock_123947116\" width=\"1000\" height=\"665\" \/><\/a><\/p>\n<h4><strong>Prazo de garantia<\/strong><\/h4>\n<p>De acordo com o C\u00f3digo de Defesa do Consumidor, o prazo de garantia m\u00ednima para produtos dur\u00e1veis \u00e9 de 90 dias. Esse prazo, no entanto, pode ser estendido conforme decis\u00e3o do fabricante. A Bosch, por exemplo, tem tr\u00eas tipos de garantir e prazos que podem chegar a 12 meses.<\/p>\n<p>Alguns prazos de garantia s\u00e3o medidos segundo a data de fabrica\u00e7\u00e3o. Nestes casos, o fabricante precisa gravar na autope\u00e7a a data e fornecer um conjunto de instru\u00e7\u00f5es para a leitura desse c\u00f3digo. \u00c9 importante ficar atento a todas essas informa\u00e7\u00f5es para n\u00e3o gerar problemas na venda.<\/p>\n<h4><strong>Tipos de defeitos<\/strong><\/h4>\n<p>Entre os defeitos mais comuns est\u00e3o:<br \/>\n&#8211; De fabrica\u00e7\u00e3o, que \u00e9 o \u00fanico onde a garantia \u00e9 certa, desde que o produto esteja dentro do prazo de garantia.<br \/>\n&#8211; Aqueles ocasionados por mau armazenamento. Exemplo s\u00e3o os produtos de borracha, que n\u00e3o podem ficar em lugar \u00famido e quente.<br \/>\n&#8211; Os de manuseio, que podem ocorrer ao abrir a embalagem. Uma lente de farol, por exemplo, pode ser riscada por um objeto cortante.<br \/>\n&#8211; E, ainda, aqueles causados por m\u00e1 aplica\u00e7\u00e3o. Esse \u00e9, provavelmente, o tipo de defeito que mais faz com que compradores percam a garantia do produto. Esteja atento \u00e0 aplica\u00e7\u00e3o de cada autope\u00e7a.<\/p>\n<h4><strong>\u00a0<\/strong><strong>Como funciona a garantia<\/strong><\/h4>\n<p>Quando o produto \u00e9 devolvido para a loja, o varejista apresenta o produto ao fornecedor, junto com a nota fiscal e o certificado de garantia. O fornecedor, por sua vez, vai fazer uma an\u00e1lise t\u00e9cnica para saber se houve erro de aplica\u00e7\u00e3o ou algum tipo de problema ocasionado por manuseio.<\/p>\n<p>Em alguns casos, quando \u00e9 percebido o defeito de f\u00e1brica, a autope\u00e7a pode ser reposta na mesma hora. Em outros, pode levar at\u00e9 30 dias.<\/p>\n<h4><strong>O que fazer para assegurar a garantia<\/strong><\/h4>\n<p>Uma das maneiras mais eficazes para evitar problemas na troca de autope\u00e7as \u00e9 comprar sempre de distribuidores honestos, reconhecidos no mercado, que emitam sempre nota fiscal e certificados de garantia.<\/p>\n<p>Fique atento tamb\u00e9m ao armazenamento correto das pe\u00e7as. Organize-as de acordo com tamanho e material.<\/p>\n<p>Fa\u00e7a o poss\u00edvel para instruir o cliente sobre a aplica\u00e7\u00e3o das pe\u00e7as. Conhecimento compartilhado pode evitar uma s\u00e9rie de problemas no futuro.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Os direitos e deveres do consumidor na hora da devolu\u00e7\u00e3o<\/p>\n","protected":false},"author":1,"featured_media":1760,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[68,55],"tags":[69,52],"class_list":["post-400","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-autopecas","category-papo-de-balcao","tag-autopecas","tag-papo-de-balcao"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A pe\u00e7a voltou, e agora? - Balconista<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/balconistasa.com\/?p=400\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A pe\u00e7a voltou, e agora? 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