{"id":5675,"date":"2019-11-01T20:34:40","date_gmt":"2019-11-01T20:34:40","guid":{"rendered":"http:\/\/balconistasa.com\/?p=5675"},"modified":"2019-11-01T20:34:40","modified_gmt":"2019-11-01T20:34:40","slug":"como-seria-uma-escola-de-balconistas-de-autopecas","status":"publish","type":"post","link":"https:\/\/balconistasa.com\/?p=5675","title":{"rendered":"Como seria uma escola de balconistas de autope\u00e7as?"},"content":{"rendered":"\n

Sabemos que para ser um balconista<\/a> \u00e9 necess\u00e1rio n\u00e3o ter apenas conhecimento em autope\u00e7as, mas tamb\u00e9m em vendas. Ent\u00e3o imagine se existisse uma Universidade do Balc\u00e3o ou um Curso Intensivo para Balconistas de Autope\u00e7as? Ainda n\u00e3o existe, mas conversamos com o Randes Enes, MSc. – Prof. FGV, Ibmec e coaching executivo, sobre como seria essa suposta Escola de Forma\u00e7\u00e3o de Balconistas. <\/p>\n\n\n\n

As aulas<\/strong><\/h2>\n\n\n\n

Uma quest\u00e3o muito importante \u00e9 como seria a grade curricular, a primeira aula seria Excel\u00eancia no Atendimento ao Cliente em uma autope\u00e7as, por conta da \u201cabordagem sist\u00eamica das melhores pr\u00e1ticas”, ela proporciona uma boa experi\u00eancia ao cliente no processo de vendas. “Al\u00e9m disso, apoia o balconista com ferramentas a fim de executar uma melhor performance na jornada de experi\u00eancia do cliente\u201d, conta o Prof. Randes.<\/p>\n\n\n\n

Mas nem tudo s\u00e3o rosas, sempre tem aquela disciplina que incomoda os alunos. Randes diz que as disciplinas que envolvem n\u00fameros s\u00e3o as mais temidas, pois quando o assunto \u00e9 matem\u00e1tica as pessoas j\u00e1 criam uma certa resist\u00eancia.<\/p>\n\n\n\n

As aulas te\u00f3ricas s\u00e3o bastante importantes, mas \u00e9 necess\u00e1rio fazer trabalhos pr\u00e1ticos, um deles seria a din\u00e2mica comportamental “storytelling” sobre empatia, pois segundo Randes: “sentir na pele faz toda a diferen\u00e7a para a mudan\u00e7a do modelo mental (mind set)\u201d.<\/p>\n\n\n\n

Toda turma t\u00eam o melhor e o pior aluno, isso existe em todas as escolas, mas o que define um mau estudante? Segundo o Randes, ele seria uma pessoa que n\u00e3o demonstra interesse, n\u00e3o \u00e9 ativo nas aulas e que n\u00e3o consegue colocar em pr\u00e1tica os ensinamentos no dia a dia.<\/p>\n\n\n\n

Ent\u00e3o finalmente o curso chegaria ao final, al\u00e9m da entrega dos diplomas, haveria um pr\u00eamio especial para o melhor aluno da turma. As caracter\u00edsticas valorizadas seriam frequ\u00eancia, participa\u00e7\u00e3o\/contribui\u00e7\u00e3o em sala de aula, qualidade de entrega dos trabalhos e aplica\u00e7\u00e3o das ferramentas fora das salas de aula. <\/p>\n\n\n\n

No balc\u00e3o<\/strong><\/h2>\n\n\n\n

Mas nem tudo se aprende durante o per\u00edodo de estudo. Na pr\u00e1tica, na vida real, \u00e9 diferente, ent\u00e3o os momentos de intera\u00e7\u00e3o com clientes s\u00e3o muito importantes para adquirir experi\u00eancia. Randes afirma que esse momento \u00e9 essencial, pois \u00e9 onde ser\u00e1 criada a conta corrente emocional e compara com uma conta bac\u00e1ria. “\u00c9 muito parecido com a conta corrente banc\u00e1ria, porque ao longo da jornada de experi\u00eancia do cliente, haver\u00e1 muitos fatos positivos (dep\u00f3sitos) e tamb\u00e9m alguns negativos (saques), mas no final da compra\/ m\u00eas o extrato tem que ser positivo. Assim, possibilitar\u00e1 a fideliza\u00e7\u00e3o do cliente na loja\u201d.<\/p>\n\n\n\n

O professor Randes tamb\u00e9m deu dicas sobre como vender e fidelizar clientes em seis passos, que s\u00e3o: abordagem, sondagem, demonstra\u00e7\u00e3o dos produtos, supera\u00e7\u00e3o de obje\u00e7\u00f5es, fechamento e o p\u00f3s vendas. Bom apesar de n\u00e3o existir essa universidade destinada para balconistas \u00e9 poss\u00edvel aprender com seus colegas de balc\u00e3o e utilizar as dicas que o Prof. Randes deu para n\u00f3s. <\/p>\n","protected":false},"excerpt":{"rendered":"

Entrevistamos Randes Enes, Prof. da FGV, Ibmec e coaching executivo, sobre como seria um curso para balconistas<\/p>\n","protected":false},"author":1,"featured_media":5678,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[87],"tags":[],"class_list":["post-5675","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-em-pauta"],"yoast_head":"\nComo seria uma escola de balconistas de autope\u00e7as? - Balconista<\/title>\n<meta name=\"description\" content=\"Imagine se existisse uma Universidade do Balc\u00e3o ou um Curso Intensivo para Balconistas de Autope\u00e7as? Entrevistamos Randes Enes. 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