{"id":9817,"date":"2018-10-10T18:16:29","date_gmt":"2018-10-10T18:16:29","guid":{"rendered":"http:\/\/balconistasa.com\/?p=3900"},"modified":"2018-10-10T18:16:29","modified_gmt":"2018-10-10T18:16:29","slug":"valeo-lanca-novo-servico-de-atendimento-ao-cliente-com-analise-remota","status":"publish","type":"post","link":"https:\/\/balconistasa.com\/?p=9817","title":{"rendered":"Valeo lan\u00e7a novo servi\u00e7o de atendimento ao cliente com an\u00e1lise remota"},"content":{"rendered":"\n

Uma boa comunica\u00e7\u00e3o sempre traz bons resultados. Principalmente quando falamos de suporte ao cliente. Foi a partir dessa vis\u00e3o que a Valeo Service decidiu investir mais uma vez ao lan\u00e7ar sua nova ferramenta<\/a> de An\u00e1lise Remota. Com ela, atendentes n\u00e3o precisar\u00e3o se limitar ao que o cliente fala. Agora, poder\u00e3o visualizar exatamente o que ele v\u00ea.<\/p>\n\n\n\n

Tudo funcionar\u00e1 por meio de um smartphone, tablet, notebook ou qualquer dispositivo com c\u00e2mera e acesso \u00e0 internet. Por ele, o t\u00e9cnico acompanhar\u00e1 remotamente o atendimento, podendo oferecer suporte avan\u00e7ado e personalizado, j\u00e1 que o servi\u00e7o unir\u00e1 os benef\u00edcios do atendimento t\u00e9cnico remoto aos do servi\u00e7o de suporte presencial.  As consequ\u00eancias, por sua vez, s\u00e3o claras: melhor satisfa\u00e7\u00e3o do cliente, aumento da taxa de manuten\u00e7\u00e3o na primeira hora, redu\u00e7\u00e3o do tempo de reparo e, consequentemente, tempo de inatividade do carro.<\/p>\n\n\n\n

A novidade \u00e9 mais uma a\u00e7\u00e3o da estrat\u00e9gia \u201cN\u00f3s Cuidamos de Voc\u00ea\u201d, que prop\u00f5e melhoras no servi\u00e7o de atendimento. Parte tamb\u00e9m do programa, o canal 0800 da Valeo j\u00e1 responde por um atendimento eficiente. Capaz de receber chamadas em todo o mundo, ele permite que toda a cadeia de clientes obtenha suporte em montagem, aplica\u00e7\u00e3o de produtos e consultas de refer\u00eancia.<\/p>\n\n\n\n

A An\u00e1lise Remota Valeo j\u00e1 est\u00e1 presente em mais de 10 pa\u00edses como \u00c1ustria, Espanha, Fran\u00e7a, R\u00fassia e Reino Unido. Entre seus recursos est\u00e3o: v\u00eddeo HD em tempo real (na c\u00e2mera frontal e traseira do smartphone ou tablete); Hi-Band Audio; compartilhamento de imagem (incluindo desenho, marca\u00e7\u00f5es e anota\u00e7\u00f5es); possibilidade de inclus\u00e3o de p\u00e1ginas da internet; compartilhamento de v\u00eddeo e documentos; e possibilidade de extrair imagens para arquivamentos e relat\u00f3rios.<\/p>\n\n\n\n

No Brasil, os contatos para obter o suporte especializado s\u00e3o:<\/p>\n\n\n\n

Capitais, Regi\u00f5es metropolitanas e celulares: 3004 5693<\/p>\n\n\n\n

Demais localidades: 0800 770 5693<\/p>\n\n\n\n

faleconosco@valeoservice.com.br<\/a><\/p>\n\n\n\n

www.valeoservice.com.br<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Uma boa comunicação sempre traz bons resultados. Principalmente quando falamos de suporte ao cliente. Foi a partir dessa visão que a Valeo Service decidiu investir mais uma vez ao lançar sua nova ferramenta de Análise Remota. Com ela, atendentes não precisarão se limitar ao que o cliente fala. Agora, poderão visualizar exatamente o que ele […]<\/p>\n","protected":false},"author":1,"featured_media":9224,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[68],"tags":[],"class_list":["post-9817","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-autopecas"],"yoast_head":"\nValeo lan\u00e7a novo servi\u00e7o de atendimento ao cliente com an\u00e1lise remota - Balconista<\/title>\n<meta name=\"description\" content=\"A Valeo decidiu investir mais uma vez ao lan\u00e7ar sua nova ferramenta de An\u00e1lise Remota. 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